The plan’s promised enhancements include improving claims submittal and processing and communication with whistleblowers.

An Internal Revenue Office (IRS) in Houston was forced to shut its doors in front of hundreds of taxpayers waiting to file their taxes due to a fight between two individuals in line, according to ...

The IRS on Friday unveiled a new Taxpayer Experience Office as part of a long-term plan to improve customer service issues. The office will focus on "all aspects of taxpayer transactions," working ...

Suzanne Blake is a Newsweek reporter based in New York. Her focus is reporting on consumer and social trends, spanning from retail to restaurants and beyond. She is a graduate of UNC Chapel Hill and ...

IRS deploys Salesforce AI agents across divisions after massive staffing reductions, aiming to help overworked staff process ...

An IRS office in Frederick is among hundreds of buildings for which the federal government expects to terminate its lease. The office at 201 Thomas Johnson Drive in Frederick was included in a listing ...