Customer service platforms are undergoing a fundamental shift as AI moves from a supporting role into the core of how interactions are managed, routed and resolved. Salesforce has positioned its ...

Salesforce on Wednesday unveiled the most ambitious architectural transformation in its 27-year history, introducing "Headless 360" — a sweeping initiative that exposes every capability in its ...

A new study finds that certain patterns of AI use are driving cognitive fatigue, while others can help reduce burnout. by Julie Bedard, Matthew Kropp, Megan Hsu, Olivia T. Karaman, Jason Hawes and ...

Benioff reiterated the updated fiscal year '30 revenue target of $63 billion. Washington provided fiscal year '27 revenue guidance of $45.8 billion to $46.2 billion, representing approximately 10% to ...

Claude Code generates computer code when people type prompts, so those with no coding experience can create their own programs and apps. By Natallie Rocha Reporting from San Francisco Claude Code, an ...

The percentage of teachers who are using artificial intelligence-driven tools in their classrooms nearly doubled between 2023 and 2025, according to data from the EdWeek Research Center. In 2023, a ...

Forbes contributors publish independent expert analyses and insights. I write about retail and the forces that are redefining shopping. According to a new survey by Salesforce, consumers spent a ...

The U.S. Department of Transportation is unifying operations on Salesforce and leveraging Agentforce to better deliver on its mission of creating the safest, most efficient, and sophisticated ...

‘Awards Chatter’ Pod: Miley Cyrus on Her ‘Avatar’ Original Tune “Dream As One,” Wanting to Do a Bond Song and 20 Years of ‘Hannah Montana’ The 33-year-old, who was just nominated for the best original ...

A tale of two AI firms Tuesday. On the one hand, Microsoft saw its stock take a tumble on reports, since denied by the firm, that it had lowered its AI sales targets on the back of sluggish customer ...