[IN CONVERSATION] The Business Process Outsourcing (BPO) and IT-enabled services (ITES) sectors have seen a remarkable transformation in recent years, driven by technological innovations and a shifting global business landscape. In Africa, and particularly in Kenya, there is a growing opportunity to harness these changes for accelerated growth and competitiveness. CNBC Africa's Tabitha Muthoni spoke to Agnes Itote, Engineering Director at Techno Brain Group, to explore how these trends are resha